Frequently Asked Questions

What is the CREW app?

The CREW app is a platform designed for maritime professionals to connect, explore job opportunities, share important documents, and find community support. Whether you’re a sailor, engineer, or part of the crew in other maritime fields, CREW is tailored to meet your needs.

How do I create an account on the CREW app?

To create an account, download the CREW app from the App Store or Google Play Store, open the app, and follow the registration prompts. You can sign up using your email address or connect through social media accounts.

Is the CREW app free to use?

Yes, the CREW app is free to download and use! We also offer a premium membership with additional features for a small monthly fee.

What are the benefits of a premium membership?

Premium members enjoy exclusive features, including the ability to apply for a verified badge, access to special job postings, use of the Visa Calculator, free or discounted CREW Materials, and many more features to come.

What features does the CREW app offer?

The app includes features such as:

    1. Explore: Find crew members around you or connect with those from your country or with similar experiences.
    2. Job Board: Search for job opportunities and post job listings.
    3. Documents: Store and share your maritime documents securely.
    4. Visa Calculator: Keep track of your days on land and avoid overstaying.
    5. Community Groups: Join groups tailored to your interests or career path, share experiences, and find support.
    6. Moments: Share updates, photos, and achievements with your network, similar to social media stories.
How can I verify my account?

To apply for a verified badge, ensure your email is connected to your profile and meet our engagement requirements, such as posting in Moments and being active in the CREW Community. More information can be found in the ‘Verified Badge’ section of the app or on our website.

How can I provide feedback about the app?

We value your feedback! You can send your thoughts or suggestions through the ‘CREW Group’, ‘CREW Support Chat’ in the app, or contact us directly at [email protected].

Is my personal information safe with the CREW app?

Absolutely! We prioritize your privacy and security. All personal information is encrypted, and we adhere to strict data protection policies. For more details, please review our Privacy Policy.

How can I contact customer support?

If you need assistance, please reach out to our customer support team through the app’s ‘CREW Support Chat’ or email us at [email protected].

When will new features be added to the app?

We are continuously working to enhance the CREW app and introduce new features based on user feedback. Stay updated by following us on our social media channels.

Can I share my profile with others?

Yes! You can easily share your profile with friends and family to invite them to join the CREW app or ensure they connect with you after downloading it. You have two options on the app – one for sharing the CREW App link and one for sharing your profile.

How does the Visa Calculator work?

The Visa Calculator helps you keep track of your stay on land, alerts you of any impending visa expirations, and ensures you comply with visa regulations. Simply enter your travel details to receive reminders.

Can I customize my profile?

Absolutely! You can personalize your profile with a profile picture, bio, work experience, and skills to showcase your background and connect with other users effectively.

What should I do if I encounter technical issues?

If you experience any technical issues, please check the ‘Help’ section for troubleshooting tips. If the problem persists, contact our support team at [email protected].

Are there any community guidelines I need to follow?

Yes, we have community guidelines to ensure a respectful and supportive environment for all users. Please review these guidelines in the app to understand acceptable behavior and interactions.

How can I find job opportunities?

You can explore job opportunities by visiting the Job Board section of the app. You can find it in the ‘More’ section (bottom right corner button).

What is the ‘Moments’ feature?

The ‘Moments’ feature allows you to share updates, photos, and experiences with your network in a story-like format. This helps you engage with your connections and stay connected with the community.

Can I report inappropriate content or users?

Yes, if you encounter any inappropriate content or users, please report them through the app. We take such matters seriously and will investigate all reports to maintain a safe community.

What if I forget my password?

If you forget your password, simply click on the “Forgot Password?” link on the login screen, and follow the prompts to reset it via your registered email address.

What devices are compatible with the CREW app?

The CREW app is available on both iOS and Android devices. Make sure your device is updated to the latest operating system for optimal performance.

How can I connect with other users?

You can connect with other users by searching for their profiles, sending connection requests, and joining community groups that align with your interests.

Can I use the app offline?

Certain features of the app may be accessible offline, such as viewing previously loaded documents. However, to utilize features like job searching, posting, and sharing updates, you will need an internet connection.

What if I want to delete my account?

If you wish to delete your account, you can do so in the app’s settings. Please note that this action is irreversible, and all your data will be permanently removed.

Can I customize notifications from the app?

Yes! You can manage your notification preferences in the app’s settings to choose what updates you want to receive.

What is the purpose of the community groups?

Community groups are designed for users to connect over shared interests, discuss industry topics, ask questions, and provide support to one another. Join groups that resonate with your career path or hobbies!

How can I suggest new features for the app?

We welcome user suggestions! You can submit your ideas through the ‘Feedback’ section in the app, the ‘CREW Group’ or ‘CREW Support Chat,’ or contact us directly at [email protected]. Our team will review them for future updates.